Refund policy

Return & Refund Policy

At humm, we want you to be happy with your order. Because you pay cash on delivery, you can inspect your package when it arrives, so you're never paying for something before you've received it.

Faulty or damaged items
We replace any humm speaker that arrives damaged, defective, or that does not power on. To request a replacement:

- Contact us within 48 hours of receiving your order.
- Reach us by Instagram DM at @gethumm.me or by email at gethumm.me@gmail.com.
- Include your order number and a short video or photo showing the issue.

Once we confirm the fault, we will send you a replacement unit at no cost to you. We cover the cost of returning the faulty item and delivering your replacement.

Change-of-mind returns
Because each order is delivered and paid on arrival, we do not offer returns or refunds for change of mind, or for reasons unrelated to a fault with the product. We encourage you to read the full product page, including our honest guide to which surfaces sound bes, before ordering, so you know exactly what to expect.

Please note: the humm plays sound through the surface it sits on, so volume and sound quality naturally vary depending on the surface. This is a feature of how the product works and is not considered a fault.

Refunds
Where a replacement is not possible, we will issue a refund for the faulty item. As orders are paid in cash on delivery, refunds are arranged directly with you through your original contact details.

Cancelling an order
You can cancel your order any time before it is dispatched by messaging us on Instagram or email with your order number. Once an order is out for delivery, you can simply decline it at the door, since no payment is taken until you accept the package.

Questions?
Message us anytime on Instagram at @gethumm.me or email gethumm.me@gmail.com. A real person will get back to you.